Privacy Policy

Last updated October 16, 2024

This Privacy Notice for One.com Group AB (doing business as One.com) (‘we‘, ‘us‘, or ‘our‘), describes how and why we might access, collect, store, use, and/or share (‘process‘) your personal information when you use our services (‘Services‘), including when you:

  • Visit our website, or any website of ours that links to this Privacy Notice
  • Download and use our mobile application (One.com Companion), or any other application of ours that links to this Privacy Notice
  • Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at privacy@one.com.

Summary of key points

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

Do we process any sensitive personal information?  We do not process sensitive personal information.

Do we collect any information from third parties? We do not collect any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties. Learn more about when and with whom we share your personal information.

How do we keep your information safe? We have adequate organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.

How do you exercise your rights? The easiest way to exercise your rights is by contacting us at privacy@one.com. We will consider and act upon any request in accordance with applicable data protection laws.

1. What personal information do we collect?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • names
  • phone numbers
  • email addresses
  • passwords
  • contact preferences
  • contact or authentication data
  • billing addresses
  • debit/credit card numbers
  • mailing addresses
  • job titles
  • national identity number or a different unique identifier

Sensitive Information. We do not collect or process sensitive information.

Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument.

Application Data. If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:

  • Mobile Device Data. We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If you are using our application(s), we may also collect information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID, and information about the features of our application(s) you accessed.
  • Push Notifications. We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device’s settings.

This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Cookies

Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Notice.

The information we collect includes:

  • Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’), and hardware settings).
  • Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
  • Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

Integrations (APIs)

Our Website Builder offers integrations with several third-party services. These integrations require active set-up by the customer. The customer can start using an integration by setting it up via the “integrations” page in the web shop section of our website builder. The integrations can be terminated at any time by clicking the “disconnect” button on the integrations page.

Below you can find an overview of the integrations currently offered and the personal data that is exchanged via these integrations.

Google API

Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Our product uses an API to exchange data with Google Merchant Center. When the “Google Merchant Center” integration is enabled, information on the products you have created in Google Merchant Center is shared with us.

The data collected from Google Merchant Center is used only to be displayed within our own product. We do not share the data with third parties.

We delete the information collected via Google Merchant Center 30 days after the expiration of your subscription with us.

2. How and why do we process your information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order. The processed data includes your name and contact details, password and login history. The legal basis for this processing activity is the performance of a contract. (Art. 6,1,b GDPR)
  • To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service. The processed data includes your name and contact details. The legal basis for this processing activity is the performance of a contract. (Art. 6,1,b GDPR)
  • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service. The processed data includes your name and contact details, and any other information you disclose in your request or feedback. The legal basis for this processing activity is the performance of a contract (Art. 6,1,b GDPR) if it is related to the provision of the services, and our legitimate interest to communicate with our customers (Art. 6,1,f GDPR) if your inquiry is not directly related to the provision of the services.
  • To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information. The processed data includes your contact details and sometimes the type of Service you have with us. Our legal basis for this purpose is the performance of a contract (Art. 6,1,b GDPR).
  • To fulfil and manage your orders. We may process your information to fulfil and manage your orders, payments, returns, and exchanges made through the Services. The processed data includes your name and contact details, payment details and order information. Our legal basis for this processing activity is the performance of a contract (Art. 6,1,b GDPR).
  • To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services. The processed information includes your contact details, order information and information on how you use our services, such as login information. Our legal basis for this processing activity is our legitimate interest to gauge and improve customer satisfaction (Art. 6,1, f GDPR).
  • To send marketing and promotional communications for similar products and services to our existing customers. We may process your name, contact information and communication preferences to send you marketing communications, if this is in accordance with your marketing preferences. You can opt out of our marketing communications at any time. For more information, see ‘What are your privacy rights?‘ below. Our legal basis for this processing activity is our legitimate interest to conduct direct marketing activities (Art. 6,1, f GDPR).
  • To send general marketing communications. We may process your information to send you general marketing communications. The personal data processed for this purpose includes your contact information (name, e-mail) and potentially which Services you are using. Our legal basis for this processing activity is your consent (Art. 6,1, a GDPR), which you can withdraw at any time.
  • To deliver targeted advertising to you. We may process your name, contact details and information collected via cookies (log and usage data, location data, device data) to develop and display personalised content and advertising tailored to your interests, location, and more. For more information see our Cookie Notice. Our legal basis for this processing activity is your consent (Art. 6,1, a GDPR). You can withdraw your consent at any time.
  • To gather information on our customer base. If you consent (Art. 6,1, a GDPR), we will also share your hashed personal data (e–mail, phone number, interest) with Google, Meta and other social media providers for the Customer Audience Match feature. This enables them to identify you as one of our customers and take this into account when serving ads to you and others and to create a more detailed profile of our customer base.
  • To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention. The data processed for this purpose includes your contact details and usage information. Our legal basis for this purpose is our legitimate interest to make sure our Services are secure, and our customer data is protected (Art. 6,1, f GDPR).
  • To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them. The data processed for this purpose includes usage information. We generally analyze only aggregated and pseudonymized data for this purpose but cannot completely exclude the possibility of identification. The legitimate basis for this processing purpose is our legitimate interest to improve our Services (Art. 6,1, f GDPR).
  • To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you. Our legal basis is our legitimate interest to conduct effective marketing campaigns (Art. 6,1,f GDPR).
  • To save or protect an individual’s vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm. Our legal basis for this processing activity is the vital interest of the data subject (Art. 6,1, d GDPR).
  • To register your domain. When you purchase a domain with us, we are required to collect and share some of your personal data with the registry operator and/or a domain name service provider of the top-level domain name you have purchased. Our legal basis for this processing activity is the performance of a contract (Art. 6,1, b GDPR).
  • To meet our accounting obligations. As a company, we are required to publish yearly report and keep all invoices supporting our reports for a period of 5 years. The data we process for this purpose is the data published on an invoice (name, contact details, service description, payment amount). Our legal basis for this processing activity is a legal obligation (Art. 6,1,c GDPR).
  • To moderate illegal content or content which violates our Terms and Conditions. We may process your personal information to investigate notifications about potential illegal content, fraud, or other content which violates our terms and conditions. Our legal basis for this purpose is a legal obligation to investigate notifications from third parties (Art. 6,1,c GDPR) (in case of a notification from a third-party) and our own legitimate interest to prevent illegal or fraudulent use of our Services when we investigate and take action on our own initiative (Art. 6,1, f GDPR).
  • To exercise or defend our legal rights. We may use your personal information to exercise or defend our legal rights. This can include any kind of dispute resolution procedure, both judicial and non-judicial. The data processed for this purpose depends on the nature of the dispute. Our legal basis for this processing is our legitimate interest to defend our legal rights (Art. 6,1, f GDPR).
  • To record video-sessions or phone calls for training purposes. We may ask your consent to record a phone call or video conference you have with us. We only record phone calls our video conferences on a case-by-case basis, to train support staff on a new procedure. It is always a manual decision to record a phone or video call (no general recording of all incoming calls). The data we process for this purpose is all personal data included in the recording (your name, voice, image (if video call) and any personal data you disclose during the recording. Our legal basis for this processing activity is your consent (Art. 6,1, a GDPR).

3. When and with whom do we share your personal information?

In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents (‘third parties‘) who perform services for us or on our behalf and require access to such information to do that work. We also share certain personal data when you choose to use the third-party integrations we offer via our products. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organisation apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.

The categories of third parties we may share personal information with are as follows:

  • Ad Networks: Google
  • Affiliate Marketing Programs
  • Cloud Computing Services
  • Communication & Collaboration Tools
  • Data Analytics Services
  • Data Storage Service Providers
  • Finance & Accounting Tools
  • Government Entities
  • Integrated service providers
  • Payment Processors
  • Performance Monitoring Tools
  • Product Engineering & Design Tools
  • Retargeting Platforms
  • Sales & Marketing Tools
  • Social Networks
  • Testing Tools
  • User Account Registration & Authentication Services

We also may need to share your personal information with other controllers in the following situations:

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. The sharing of this information will always be subject to a Non-Disclosure Agreement. Our legal basis for sharing your information in this case is our legitimate interest to do business transactions (Art. 6,1,f GDPR).
  • Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honour this Privacy Notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us. These affiliates are usually processors. In some cases the holding company may act as a controller for risk and statistical purposes (Art. 6,1,f GDPR). You can find a list of the most important Group.one brands here.
  • Business Partners. Upon your request, we may share your information with our business partners to offer you certain products, services, or promotions. Our legal basis for sharing is either the performance of a contract you have with us (Art. 6,1,b GDPR), or a legitimate interest (Art. 6,1,f GDPR)  in assisting you with connecting you to our business partners.
  • Authorities and courts. In some cases we are legally obligated to provide your personal information to authorities, for example if the data is relevant for a criminal investigation. The data we disclose depends on which data the authority requests. It can be your contact and payment details and/or the traffic data related to your account / website or even the content of e-mails. Our legal basis for this processing activity is a legal obligation to comply with requests from authorities and court orders (art. 6,1, c GDPR).

4. Do we use cookies and other tracking technologies?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.

Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

Google Analytics

We may share your information with Google Analytics to track and analyse the use of the Services. The Google Analytics Advertising Features that we may use include: Google Analytics Demographics and Interests Reporting, Remarketing with Google Analytics and Google Display Network Impressions Reporting. To opt out of being tracked by Google Analytics across the Services, visit Google Analytics Opt-out. You can opt out of Google Analytics Advertising Features through Ads Settings and Ad Settings for mobile apps. Other opt out means include Networkadvertising’s opt-out and mobile opt-out. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.

5. Is your information transferred internationally?

In Short: We may transfer, store, and process your information in countries other than your own.

Our servers are located in Denmark. If you are accessing our Services from outside Denmark, please be aware that your information may be transferred to, stored by, and processed by us in our facilities and in the facilities of the third parties with whom we may share your personal information (see ‘When and with whom do we share your personal information?‘ above), in the United States, India, United Arab Emirates, and other countries.

If you are a resident in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this Privacy Notice and applicable law.

European Commission’s Standard Contractual Clauses:

We have implemented measures to protect your personal information, including by using the European Commission’s Standard Contractual Clauses (2021 version) for transfers of personal information between our group companies and between us and our third-party providers. These clauses require all recipients to protect all personal information that they process originating from the EEA or UK in accordance with European data protection laws and regulations. Our Standard Contractual Clauses can be provided upon request. We have implemented similar appropriate safeguards with our third-party service providers and partners and further details can be provided upon request.

6. How long do we keep your information?

In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than 5 years past the termination of the user’s account.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. How do we keep your information safe?

In Short: We aim to protect your personal information through a system of organisational and technical security measures.

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

8. Do we collect information from minors?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at privacy@one.com.

9. What are your privacy rights?

In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Switzerland, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

In some regions (like the EEA, UK, and Switzerland), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section ‘How can you contact us about this notice?‘ below.

We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section ‘How can you contact us about this notice?‘ below or updating your preferences.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, Changing your communication preferences in the control panel, or by contacting us using the details provided in the section ‘How can you contact us about this notice?‘ below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

  • Contact customer service via e-mail, chat or telephone.
  • Log in to your account settings and update your user account.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. For further information, please see our Cookie Notice.

If you have questions or comments about your privacy rights, you may email us at privacy@one.com.

10. Controls for do-not-track-features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (‘DNT’) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

11. Do we update this notice?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated ‘Revised’ date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

12. How can you contact us about this notice?

If you have questions or comments about this notice, you may us by email at privacy@one.com, or contact our Data Protection Officer by post at:

Bech-Bruun Law Firm P/S
Data Protection Officer
Langelinie Allé 35
Copenhagen 2100
Denmark

If you have any further questions or comments, you may also contact us by post at the following corporate address:

One.com Group AB
Carlsgatan 3
Malmö 211 20
Sweden

13. How can you review, delete or update the data we collect from you?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please contact us via privacy@one.com.