Customer Service Policy

How we handle customer queries

If you have any questions, please contact our customer support. Within five minutes of receiving your query on support@one.com or sales@one.com, we will send you an automatic confirmation email. Within 24 hours, you will receive a response from a customer support representative.

Our process for handling customer complaints

Contact one.com Support or Sales

In the first instance you should contact our support. For queries regarding sales and subscription, please contact one.com Sales. For technical issues, please contact our Customer Support. We will respond to your query within 24 hours.

Contact our Customer Care team

If you are not satisfied with the response that you have received from the one.com Sales team, please address your case to our Customer Care team.

Our Customer Care team will review your case carefully and will come up with a solution within two working days.

Submit a complaint for online dispute resolution

A complaint about a product or service purchased from one.com may be submitted to the European Commission’s online dispute resolution portal: https://ec.europa.eu/odr.

When filing a complaint, please provide our email address: service@one.com.

Regarding .uk / .co.uk / .me.uk / .org.uk domain names

If you are not happy with the response you have received from our support manager and if you think that we are breaching the Registrar Agreement, please follow Nominet’s complaints procedure.